Frequently Asked Questions

What is the process?
STEP 1 - Quote with customer, from this we send a formal proposal with rebate forms and associated information (within 1 week).
STEP 2 - Acceptance of the quote, sign rebate forms and return with deposit. Rebates submitted and approved (4 - 6 weeks).
STEP 3 - Installation of the solar system, testing and commissioning, sign off installation report and assignment of the rebate and RECS to Nicholls Solar (1 week).
STEP 4 - Metering and inspection from local supply authority (approx. 2 - 3 weeks).

How much energy will my Solar System produce?
A 1 Kilowatt system should produce about 5 kW/hours a day on average. A 1.5 Kilowatt system about 7 to 8 kW/hours of energy. The amount of energy produced will also depend on panel angle, temperature, shading and weather conditions.

How long will it take to install my solar power system?
Usually 1 or 2 days for 1kW – 2kW system depending on weather, system size, roof type, roof area and height.

Will my solar power system work during a black out?
No, the system will automatically shut down within a few milliseconds of losing grid voltage and stay off until the grid power is restored.

Does the solar system require maintenance?
Once the system has been installed there is little maintenance that is required. The only item that may need attention is a build up of dirt or dust on the solar panels so they should be checked and cleaned periodically.

What sort of components does Nicholls Solar use?
Nicholls Solar uses a range of panels and inverters depending on the system requirements. We use Suntech, BP, Conergy Kyocera & Sharp. Suntech panels have the highest conversion ratio in the PV industry. The R & D is done through the University of NSW and they are world leaders in building integrated PV. We also use Latronics, Fronius & Sunnyboy inverters. Latronics inverters  are manufactured in QLD – Latronics are a great Australian manufacturing success story. 

Can I monitor my solar system remotely?
Yes, there are wireless displays available, which are quite cost effective and it is great to monitor the electricity you are producing.

Will shading effect the power production of the solar system?
Yes, if any part of the systems panel is shaded the output of the system will be affected.

Will I be eligible for the government rebate?
Yes, but the house that the system is to be installed on must be your principle place of residence and your registered electoral roll address. The rebate that is currently available is $8 per peak watt installed, so if you install a 1 Kilowatt system you should receive the full rebate of $8000.

Who will buy my excess energy?
All of the power retailers will purchase your power produced. Generally your exported power will be credited to your power bill account 1 for 1.

How much space does the system need?
A 1kW Solar array will require around 8m2 of roof area, and a 1.5kW solar array requires around 12m

Do the panels need to be mounted on my roof?
Most systems are mounted on the roof, but we can also mount them on the ground if you have a large block. Ground mounting is ideal if you have limited roof space, or your roof is subject to regular shading. We can also supply and install ‘tracking’ systems, where the panels are mounted on a pole, and the panels move during the day, according to the position of the sun. They are more expensive to install, but can provide an extra 3 hours of effective sunlight per day.

Do the panels need to face north?
North facing is the ideal situation, but panels facing east or west will still provide a very high percentage of power. The optimum angle of the solar panels is the latitude of the installation. For example, Brisbane is 27.5 degrees and Sydney 34 degrees. On a flat roof we can use adjustable frames to ensure that the panels achieve that angle. The recommended angle for installation is the roof pitch, say 23 -27 degrees but you may compromise on some solar output.

Can the panels be damaged in a storm?
The panels are made with a tempered glass face, and they are specifically designed to withstand hail. The aluminium frames are annodized for extra strength also and add downforce to your roof (like a spoiler on a car). Panels should however be mounted toward the centre of the roof for extra strength and stability.

How many solar panels do I need to power my home?
Every house is different, depending on your appliances, how energy efficient you are (ask us for tips), and especially whether you have kids! We tailor each package to meet the customer’s needs, so bring your last bill to us and we will show you how to bring it down. 

How much power will the system produce?
Once again, every house is different, and systems installed in the northern states are generally more efficient than southern states. We use the Solar Pathfinder program, which uses complex calculations to estimate what your particular system will produce per year, based on your location in Australia. 

How long will the system last?
All of our solar panels come with a 25 year manufacturer’s warranty. This is longer than almost anything else you can buy. Most other components have a 3 or 5 year warranty. Our installation and workmanship are covered by a 3 year warranty. 

What happens when the power company has a failure?
Most of our systems do not incorporate batteries, so the system will not generate power when the grid is down. We can also include a battery back-up into your package, but this increases the cost and maintenance factors. Battery back-up systems will switch to battery power instantly when the grid goes down, and re-connect to the grid when it comes back online. 
Do I need batteries with the system?
No unless you are not connected to the electricity grid. 

Can I use PV to power my business?
PV systems can be blended into virtually every conceivable structure for commercial buildings. You will find PV being used outdoors for security lighting as well as in structures that serve as covers for parking lots and bus shelters, generating power at the same time. Architects can use building-integrated PV to design buildings that are environmentally responsive, aesthetically pleasing, and produce their own power. Building-integrated PV provides a dual-use building material, reduces PV system costs by using the building as the mounting or support structure, and reduces utility bills through on-site power production. Suntech Power is one of the world leaders in BIPV.

What is ‘Net Metering’?
Net Metering is the ability to get credit from your electricity provider for either the electricity you produce or the excess electricity you produce. All electricity providers now offer to credit you for this electricity production. The rates vary from State to State and between each power authority. Most will credit you 1 for 1. 

Does the system affect my existing roof?
The frames for the solar panels are connected to your existing roof, so nothing will need to be altered. For a tile roof, we attach the frames to the beams in the roof, then the tiles go back into place. For a tin roof it is even easier, because the frames are mounted directly to the roof.

What happens if the panels are shaded?
The solar panels will still put out a reasonable amount of power in partial shade, for example from a tree branch. The panels have a bypass diode built in, so if one side of the panel is in shade, the other half will still produce power. 

Can the panels be damaged in a storm?
Panels are designed to withstand the most harsh weather conditions possible, including hail the size of large golf balls the only thing that could pose a problem would be a direct lightning strike. 

Is there a financial incentive for installing solar power?
The Federal Government (through the Australian Greenhouse Office) has recently upgraded its PVRP (Photovoltaic Rebate Program) from $4.00 to $8.00 per peak watt. This is capped at 1kW, so the rebate on a 1kW PV array is $8,000 maximum. The rebate for a remote power system is virtually uncapped (to $200,000), if you are approx 1 kilometre or more from mains power. The RRPGP (Renewable Remote Power Generation Program) provides a rebate of up to 50% of the total purchase price, for systems that meet the criteria set by the AGO. There are a number of criteria that you will need to meet, but Nicholls Solar will complete all paperwork and ensure the rebate is approved before the job commences.
Each solar panel also has a number of Renewable Energy Certificates (R.E.C’s) attached to it. These are a form of electronic bond you can use as a credit for offsetting carbon emissions. The R.E.C’s have a value, but they can be hard to claim.

If I sell my property, do the solar panels affect the sale price?
Yes, any investment that lowers the cost of your electricity over a long period of time will add value to your home.    

How long does it take to install a solar power system?
For a 1kW or 1.5kW most installations will be completed in a day. The electricity provider may take up to 2 weeks to certify and connect the installation to the grid after we have completed our panel and inverter installation.

Will the installation require half my house to be ripped apart?
All of our hardware is installed with virtually no modification to your house. The framing kits are incorporated into your existing roof (with a tile roof, we remove the tile and mount the frame to the beams inside your roof, then replace the tile as if it was never removed). We also run the cables behind the walls, and use conduit where required, so you can be sure that the system will have very little impact on the aesthetics of your home. 

If Nicholls Solar provides the best price, customer service and knowledge, why would I buy from anywhere else?
That’s a very good point.

Should I insure my solar power system?
Yes. Please  notify your insurance company that you have installed the system and tell them the value of the system so that they can note it.

How does a residential solar pv system work?
Solar cells in the modules mounted on your roof convert sunlight directly into DC power. A component called an inverter converts this DC power into AC power that can be used in your home. The system is interconnected with your utility. During the day, if your solar system produces more electricity than your home is using, your utility may allow net metering or the crediting of your utility account for the excess power generated being returned to the grid. Your utility would provide power as usual at night and during the day when your electricity demand exceeds that produced by your solar system. Systems are also available with a battery backup; usually these are “off grid”. Part of the power produced by your solar system during the day is used to charge the batteries, which provide power for your critical loads in the event of a power outage.

Will my system work at night?
No. Sunlight must be present for your solar modules to produce power. At night, you draw power from your power authority.

Will my system work on cloudy days?
Yes, though they produce less electricity. Under a light overcast sky, panels might produce about half as much as under full sun.

Does your solar system make hot water?
No. People often confuse our products with solar thermal panels that involve water circulating through tubes to be heated by the sun for swimming pool water heating. Our solar modules convert sunlight into electric current to operate appliances, motors, pumps and other devices.
How can I tell a water heating panel from a solar PV module?
Solar pv modules are typically 2.5 to 5 cm thick with 32 or more 7.5 to 10 cm blue or black solar cells on the back of the cover glass. Solar water heating panels are generally much thicker and may have tubes connected to a flat black plate under the glass, or a black tank inside the collector panel.

Can I generate heat for my home with a residential solar electric system?
No. Our solar power systems are designed to provide electricity to run your lights, appliances and other electric devices in your home. Other solar technologies are designed to turn the sun’s light into heat instead of electricity.

What do the terms grid connect and off-grid mean?
Grid-connect or grid-tied means connected to the utility electrical grid. Our solar pv systems are designed as on-grid systems, meaning that they interconnect with your existing power utility provider. Off-grid refers to systems that are not connected to the utility electrical grid and are commonly used in remote areas.  

How do I know if a residential solar electric system would work on my home?
Solar electric power works for most homes. Our systems are engineered to work with most roofing materials, in most locations where direct sunlight is available, in almost every region of the Australia. You need a sunny place on your roof of about 9 square metres for our smaller systems, and up to 80 square meters for our largest systems. Shading from trees or other obstructions can reduce the practicality of a specific installation. A north -facing roof area is optimal, but solar panels can be mounted on west- or east- facing roofs and still produce better than 90 percent of the power of a true north roof mounting.

Why does it require at least (8 square meters) of roof space?
Each solar module is approximately 1.5 metres long and 0.75 metres wide. The modules are always grouped in a minimum set of four.

What if I need a new roof or am building a new house?
This is the ideal situation for installing solar. Before laying the roof, you can install flashable mounting brackets that provide the highest level of protection from leakage.

Can I add reflectors or mirrors around the solar panels to increase the power they generate?
No. Our solar panels designed for use in direct sunlight only.

How many solar panels do I need to produce enough electricity to run my house?
The array size you need depends on your average electrical usage, climate, roof angle, shading problems and many other factors. To approximate the array size you need, multiply your average daily electrical demand in kilowatt-hours by 0.25. The result is the approximate size of solar array, in kilowatts, needed to meet your electrical demand.

Will a system produce enough energy to cover all my electricity needs?
It is important to understand that a solar PV system does not need to provide all of the electricity you need to be of great value. A small system that displaces an average of one-quarter to one-half of your average demand reduces your electric bill. We are happy to provide you with a system that supplies 100 percent of your energy needs, but cutting your electricity by 25 - 50 percent is typically the most cost-efficient approach for home solar power.

What other options do I have if the system cannot be mounted on my roof?
If a roof-mounted system proves impractical, a ground-mount, trellis or pergola application may be an option.

Are government incentives available to reduce the price?
Yes through the AGO provides a rebate of $8 per peak watt and also RECS (renewable energy certificates). RECS pricing varies depending on demand and your postcode. We usually have the rebate and RECS assigned to us so that it lowers your up-front cost of the purchase price.

How much power will a residential system produce?
The amount of power produced by a system varies depending on the size of the system, your geographic location and climate and whether the system has a battery backup.

How long will my solar power system last?
With no moving parts and made of very inert materials, our solar modules are tough. Most of the related system components should also last for many years without problems. The batteries in our residential system may need replacement in five to 10 years.

How can I tell how my system is performing?
Either the inverter has a digital readout (depending on the system installed) or we can provide a wireless meter with the system. This can be located in your home; your power meter tells you exactly how much electricity you are generating.  

What maintenance does the system require?
You should go years without problems. We recommend that we do a quick system check once a year, just to make sure everything is performing as it should. If it is convenient, you can hose off the modules two or three times a year.

Do I have to buy a service contract?
No but we do not offer an annual service contract.

How much does the maintenance cost?
Since the maintenance required is very low, your cost should be minimal. Most of the related system components should last for many years without problems. However if you require an “off grid system, the batteries in the residential system may need replacement every five to 10 years. 

Do I need a D.A. approval?
Sometimes, although in most cases a solar PV system will be categorized as an exempt development and therefore it will not require any local government consents. However, if your home is located in a Heritage Conservation area or is Heritage listed you will be required to submit a development application.

Do I need permission from the local utility to connect my solar system to the grid?
Yes. The local utility has rules and procedures that must be followed to connect any generator to the grid safely and legally. These rules are generally based on national standards with which our systems comply. We will organize the grid connection through the power authority.

Do I need approval from my Strata?
Some Strata associations have rules regarding the installation of anything on your roof or grounds. If you belong to a Strata consult with your body corporate.

Can I have a solar PV system on my house and still be connected to the grid?
Yes, most solar PV system are designed as grid connectable systems, meaning they are designed to interconnect with the power authority electricity grid.

Can I be totally independent from the utility?
We can design a solar PV systems that is “off grid”. Off-grid systems must be custom designed and are normally suited to remote locations where no electricity grid is available.